Shipping Policy
We understand that receiving your order in a timely and efficient manner is important to you, and we strive to provide a seamless shipping experience. Here’s what you need to know:
1. Processing Time: Once your order is placed and medical forms are approved, please allow 1-2 business days for processing. During peak seasons or promotional periods, processing times may be slightly longer, this doesn’t apply to Prescription meds. This shipping times vary dependent on compounding pharmacy’s backlog and current status. Medication shipping times may range between 7-14 business days. RejuvenateHRT supplement orders require 1-2 days processing time, but we always aim to get your order out as quickly as possible.
2. Shipping Methods: We offer a variety of shipping options to accommodate your needs. The available options may vary depending on your location.
3. Shipping Rates: Shipping rates are calculated based on the weight, dimensions, and destination of your order. You can view the shipping cost at checkout before completing your purchase. We occasionally offer free shipping promotions, so keep an eye out for those!
4. Tracking Your Order: Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment and estimate the delivery date. Please note that it may take up to 24 hours for the tracking information to be updated.
5. International Shipping: Supplements only .We offer international shipping to select countries. Please note that customs fees, taxes, and duties may apply upon delivery, and these charges are the responsibility of the recipient. International shipping times may vary depending on the destination.
6. Order Issues: If you encounter any issues with your order, such as a missing item or damaged package, please contact our customer service team as soon as possible. We will work diligently to resolve any problems and ensure your satisfaction.
We strive to provide accurate shipping information and deliver your order in a timely manner. However, please note that unforeseen circumstances, such as weather conditions or carrier delays, may occasionally impact delivery times. We appreciate your understanding and patience in such situations.
If you have any further questions or need assistance with your order, please don’t hesitate to reach out to our customer service team. We’re here to help!
